Frequently Asked Questions

Return & Exchange Policy

1. Your satisfaction is 100% guaranteed!!!!

2. You can order from us with complete confidence. We personally stand behind every item we sell and we strive to ensure the highest customer satisfaction.

3. During the first 14 days, if you are unhappy with your Hair Extension for any reason, simply let us know and we will promptly refund your money for merchandise returned, or exchange your Hair Extension, whichever YOU prefer. No Questions asked.

4. Our 14 Days No Hassle, No Restocking Fee Return policy, ensures that you can return a product for any reason (we do ask that the product is returned in its original condition and packaging), but Customers need to afford the return shipping cost of the hair extensions.
Please Note: Shipping and handling charges are not refundable. The customer is responsible for shipping and handling charges for any exchange. But if it is our responsibility, you get a full refund.

5. Prior to returning an item, please contact our customer service team at sales@hairfauxyou.com and allow us to resolve your issue. In the event that you do need to return or exchange an item, it can be done as long as the item is in new and unused condition, inside its original packaging with all the hair pieces.

6. Human Hair Extensions are considered a hygienic product. We take matters of hygiene and public safety seriously.

All items properly returned under this policy are eligible for a full refund and our representative will make sure the process is as easy as possible. Please understand that we cannot take back Hair Extension that has been styled, cut, colored, highlighted or altered in any way. The Hair Extensions may NOT be exchanged under any circumstance.

POLICY EXCLUDES: * Special Orders: Any custom made orders, are not refundable, returnable or exchangeable.

** V-light hair extensions kit: You are welcome to return the V-light hair extensions kit, if it’s unused and in its original condition and packaging within 14 days of receiving the item(s). Please contact our Customer Care team by sending an email to sales@hairfauxyou.com, to discuss any specifics and receive further instructions. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.

Maintenance & Care

Cleaning the Human Hair

• Just like your own hair, human hair will accumulate residue through normal wear. However, you do not need to wash the hair everyday to keep consistent results. The hair should be washed as infrequently as possible or when you notice that the hair appears dull or acquires an odor.
• Before shampooing, gently remove any tangles. If hair is excessively tangled, a spray on conditioner should be used.
• Always use a mild shampoo or one specifically formulated for chemically treated hair.
• Run the hair under warm water and after placing a small amount of shampoo on your fingers, gently work the shampoo into the hair, stroking downwards from the weft base to the ends. Do not twist, scrub or rub the hair. Use the shampoo sparingly.
• When clean, rinse thoroughly under warm running water until the water runs clear. Be sure to rinse until all shampoo is removed, as improper rinsing could result in damage.
• Just like your own hair, human hair extensions need to be conditioned after shampooing to maintain a healthy shine and promote styling ease.
• Place a small amount of conditioner in your hand. Gently work into the hair and let sit for three to five minutes.
• Rinse thoroughly in warm water.
• Gently towel blot to remove excess water.
• While wet, gently comb the hair to remove tangles. Using a large toothed comb, move in a downward motion away from the clips and to the ends. Do not use a bristle brush on wet hair as it may pull out or break the hair.
• Hang to air dry, set in rollers, or use a blow-dryer on a low setting, as desired.
• If the hair is excessively dry, a “professional” conditioner may be necessary. Consult your stylist about this.

Styling the Hair

• Steam rollers and/or wet setting are the safest way to curl your human hair.
• Blow dryers, curling irons and other thermal tools may be used on low settings. Remember, the hair may scorch if the setting is too high.
• If you choose to use electric rollers, always make sure that the ends are wrapped into the rollers to avoid “fishhooks”.
• For cutting, or any chemical processes such as perming or coloring, take the extensions to a professional stylist.
• Unlike your hair, this hair does not grow back if you cut it. So, remember to always take your new hair to a salon professional if you need it customized. This will give you the best results!

Storing the Hair

• It is best to store the human hair in it’s original container. However, you can store the hair in a plastic bag.
• To keep the desired curl pattern, you may want to set the hair on rollers that conform to the curl size you wish to maintain before storing in plastic.
• Do not sleep or swim while wearing the human hair.

How to Apply Hair Extensions

How to Apply Weft Hair Extensions

Things You’ll Need

• Rat-tail comb
• Clip
• Scissors

Steps

1. Create a horizontal part across the back of your head about 2 to 3 inches from the nape of your neck. Clip the rest of your hair away.
2. Measure the part and cut a weft slightly smaller than the measurement.
3. Apply a thin line of glue along the rough side of the band at the top of the weft.
4. Press the glue-side of the weft along the part, about 1/4 inch from the roots. Lightly press your fingers all along the weft.
5. Hold the extension in place for about 30 seconds to allow the glue to dry. Unclip your hair and create another horizontal part across the back of your head about 1/2 inch above the first part.
6. Repeat the applications until you reach just below the crown of your head. Extensions applied any higher will be visible.
7. Make a horizontal part about 1/2 inch above your left ear. Cut a weft slightly smaller than the part and repeat the applications until you reach just below your temple. Repeat this process for the other side of your hair.

How to Apply Clip In Hair Extensions

Things You’ll Need

• Clip-in hair extensions
• Comb
• Hair clips

1. Make a part above the nape from ear to ear to attach the shortest hair extension.

2. Smooth the rest of your hair away from the part and secure with a hair clip.

3. Slide the comb of the clip onto the roots of the part, and push the clip closed to secure. Tease thin hair at the root of the part so the comb has more bulk to attach to.

4. Remove hair from the hair clip and part it again from ear to ear, 1 to 1 1/2 inch above the first extension. Apply a longer hair extension and continue adding to the back of the head.

5. Attach the shorter pieces to the sides of your head, above the ears, to frame your face, and blend hair.

6. Comb your hair to blend the extension hair with real hair.

How to Apply Tape Hair Extensions

Things You’ll Need

• Track Tape
• Track Extensions.
• Comb
• Hair Dryer.

1. Tape in Extensions are simple to apply and a full head of hair can typically be done in about 30 minutes. Tape in Hair Extensions can be done at home although I do recommend you have a friend or stylist help you put them in so that you can get the best results possible.

2. The process for applying tape in extensions is much like that of applying clip in hair extensions except instead of clips, the weft is taped into your hair using a special adhesive. Your hair is parted and the extensions are taped onto a layer of hair close to the roots and then covered up by a top layer of hair

3. Human Hair Tape in Extensions like all human hair extensions you can use your styling iron, curling iron and hair care products on them as you do your own natural hair.

How to Apply Micro Ring Hair Extensions

Things You’ll Need

• Pre-Tipped Micro Ring Extensions.
• Micro Ring Tubes (Cylinders)
• Pulling Needle.
• Closer tool (Pliers)

1. Shampoo and condition the natural hair with a mild moisturizing shampoo and conditioner. It is very important to install hair extensions in clean, dry hair. Because micro rings can last for a while, you want all the dirt and debris to have been removed from the hair and scalp so the pores aren’t clogged. Completely dry the hair before continuing.

2. Separate the hair into four workable sections: two in the front and two in the back. Hold the hair in place with clips.

3. Push the pulling needle through one of the micro ring tubes. Push it all the way through, so the needle is showing on the other side.

4. Starting with one of the back sections, partition off 1 inch of the hair in a straight line. Separate the hair again into very small sections. Starting with one small section, slide the hair through the micro ring tube.

5. Take a portion of the extension hair and insert it into the tube as well. The hair should already be in pre-tipped portions. Work with one portion per section.

6. Use the closer tool to flatten the micro ring. This closes the tube and attaches the extension hair to the natural hair.

7. Repeat Steps 4 to 7 on the remaining sections of the hair until all of the extensions have been applied. To make the hair look completely natural and cover up the micro rings, leave a small section in the front undone. When you’re finished, curl or style the hair as desired.